Refund & Returns Policy

We want customers to shop with confidence. If you receive an incorrect, damaged, or defective item, contact Family Discount Store Shahkot as soon as possible after delivery so the issue can be reviewed.

Return eligibility

Items should normally be unused, in their original condition, and with original packaging where applicable. Some categories may be non-returnable for hygiene, safety, or product-condition reasons.

Damaged or incorrect items

Please keep the product, packaging, and proof of purchase and provide clear photos or details when requested. After verification, an appropriate replacement, exchange, store solution, or refund may be offered according to the circumstances.

Change-of-mind returns

Change-of-mind requests are reviewed case by case and may depend on product category and condition. Delivery or return charges may apply where relevant.

Refund timing

Approved refunds will be processed using an appropriate available method. Processing time can vary depending on the payment or refund method.

Contact

For a return or refund request, contact 0300 7998101 and provide your order details.